Creating Lasting Business Relationships
Recognising how effective relationships are key to success means being more aware of your behavioural strengths and limitations [...]
Telephone Techniques
In this session we discover how to build rapport on the telephone, how to use silence and how [...]
Questioning Skills
Understanding all types of questions is a great skill, being able to ask the right question at the right time and in the right way, is a greater skill. This session teaches all these skills.[...]
Buying Decisions
It is said that there are 5 buying decisions and that they occur in the same psychological order each time a major purchase is made. Understanding clients and undertaking an opportunity assessment allows the salesperson to have competitive edge. This session shows how.[...]
Understanding Individual Preferences
It has been said that ‘people buy from people’ and if we accept this, then knowing and understanding our own behavioural preferences becomes essential in the buy/sell relationship. This session helps delegates understand why people are different and how to modify their personal preferences to create working relationships.[...]