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Thursday, 01 July 2021 10:05

Client Relationship Management

5 easy steps to set up a best-practice process for managing client relationships.

This course can be broken down into manageable sessions that can be spread over time based on your individual needs. Each step is a module that embraces a number of important skills to create, build and maintain a strong working relationship.

Tuesday, 23 October 2018 11:26

Creating Lasting Business Relationships

Recognising how effective relationships are key to success means being more aware of your behavioural strengths and limitations and what you need to do to be more effective to be able to more fully apply some useful tools to ensure a lasting relationship.

Wednesday, 15 November 2017 15:31

Telephone Techniques

In this session we discover how to build rapport on the telephone, how to use silence and how

Tuesday, 10 November 2015 15:30

Questioning Skills

Understanding all types of questions is a great skill, being able to ask the right question at the right time and in the right way, is a greater skill. This session teaches all these skills.

Thursday, 06 August 2015 16:09

Buying Decisions

It is said that there are 5 buying decisions and that they occur in the same psychological order each time a major purchase is made. Understanding clients and undertaking an opportunity assessment allows the salesperson to have competitive edge. This session shows how.

Tuesday, 04 August 2015 16:07

Understanding Individual Preferences

It has been said that ‘people buy from people’ and if we accept this, then knowing and understanding our own behavioural preferences becomes essential in the buy/sell relationship. This session helps delegates understand why people are different and how to modify their personal preferences to create working relationships.