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Friday, 04 December 2015 15:29

Handling Difficult Conversations

In this session we look at ‘style’ and identify those situations that are best resolved using the right style. Aristotle said ‘anyone can get angry that is easy, but to be angry at the right time, with the right person and in the right way, that is not easy’. This session will help those participating to be part of the solution and not part of the problem.

Monday, 04 January 2016 15:28


This session will identify the difference between assertiveness and aggressiveness. We will demonstrate and practice how to use assertive behaviour and will establish how and when assertiveness is most effective.

Tuesday, 04 August 2015 16:03

Influencing Others

This session looks at influencing institutionally as well as on a personal basis. We discover those practices that can act as enhancers or barriers and identify how to ensure that when we need to influence we do so in a positive way.

Tuesday, 04 August 2015 16:01

3 Challenges to Effective Communication

Of course there can be any number of challenges to having a meaningful conversation, but there are 3 recurring challenges that can be prepared for and overcome. This session will identify and offer real solutions to these challenges.