Performance management (PM) includes activities which ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on the performance of an

Effective communication is the process of exchanging information, both verbal and non-verbal, within an organization. An organization may consist of employees from different parts of the society. In

Customer relationship management (CRM) is an approach to managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize

Have you ever wondered if there is a difference between Leading and Managing and then wondered if there is, when should I be leading and when should I be managing? Of course there is a difference

Motivating others can be one of the most challenging and demanding pastimes of any manager. The trick is to know and understand what gets people out of bed every day to come to work, in other words

There are those who thrive on change and those who fear it. Whatever the approach there is nothing as constant as change and it is not going to go away. Having some idea of what happens when we are

Today perhaps more than at any other time, creating an effective team is critical; especially if the team is cross functional. High Performing Teams are rare but they can be created and managed and

I wonder how many employees feel it is the responsibility of the organisation to manage their career. Those who take personal responsibility for their career, who actively pursue and create

Topic sessions:

1. Effective negotiation approaches
2. Negotiation styles/game playing
3. Use of question
4. Bargaining
5. Creating WISE deals
6. Handling objections
7. Price negotiations/common mistakes

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